Tag: employees

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Let’s Negotiate: Switch From an Adversarial to a Collaborative Approach for Best Results

Negotiating is most effective when you build in breaks between sessions and anticipate some back and forth. Pressure can derail the process.

Article by Jessica Notini

Learn to Listen:

To conduct a successful negotiation, don’t launch into a monologue about your business or your budget. Instead, ask the other party open-ended questions about their long-term goals and visions.

The more information you can gather, the better you will understand what motivates them, and the more targeted and effective your negotiations will be.

Listening has another benefit, too: focused, authentic attention builds trust and goodwill, and you’re more likely to want to work out a deal when you feel a genuine connection.

Want to learn more about overcoming customer objections? Register today for our upcoming workshop by clicking here.

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4 Secrets to Creating an Engaged Workforce

Written by Cheryl Beth Kuchler, Ballantree Consulting

With over 285 employees, and almost 400 residents living in resort-style accommodations, running The Hill at Whitemarsh says Judy McGruther, who’s been the CEO since they started up over a dozen years ago, is like being the mayor of a small city.

But it’s more than that. “The Hill” is a Five Star Continuing Care Community in Lafayette Hill, PA, north of Philadelphia. And the Five Stars don’t come without a great deal of commitment, time and attention to detail from Judy and her Leadership Team. No more so than back in 2013 when the team realized that their hiring process wasn’t producing the results that they wanted – or needed – to grow.

Numerous challenges faced them. Finding the right employees in a highly competitive job market – for what’s often a very high stress jobs with tremendous responsibility caring for elderly, sometimes frail, residents.  An interview process that was taking too long resulting in lost candidates. Being in an industry that’s known for its high turnover. With an expansion in the works, Judy’s team had to do something different if they were to meet their growth goals.

How did they double their engagement scores and support their culture of high performance service as well? Read on here to learn more about the four key ingredients to their success!

And come to our upcoming briefing to learn more about how we can help you. For more information or just to register to attend for free and learn more click here.