Good Salesmanship – How to raise prices

Entrepreneurs often set their prices too low, and it can take years to get them to the right level. So how do we increase our prices without losing customers?

By David Madié, founder and CEO of GrowthWheel International Inc.

When we as entrepreneurs are not making enough money it may be because we are not setting the right prices. Generally, we are good at producing and delivering products. However, it is just as important to be good at running a business and
getting properly paid for our work. So to run a sustainable business and get the most from it, somewhere along the way we need to learn how to become a good salesman or saleswoman. How do we go about this?


Why are our prices too low?

There are various reasons why we set our prices too low. A frequent “beginners mistake” is that we think we make enough money. We often forget about all the less predictable expenses in the budget or we underestimate how much time we spend on each task. Perhaps we forget that it is not enough to get a decent salary. The company needs to make its “own” money to be able to invest in product development, marketing etc. To tell the company’s earnings from our personal income may be the first step towards setting the right prices.

Want to learn more? Register for our upcoming workshop on pricing and use the code “blog” to receive a $5 discount when registering. The rest of this article will be sent to you for reading when you register. Click here.

Do You Need Space? – We Have It!

When it comes to starting a new business, it takes more than just a good idea – look for help to get you through the bumps. The Emerging Enterprise Center (EEC), a 501(c)3 nonprofit, co-located with the New Castle County Chamber of Commerce provides reduced cost office space, but that’s not the only thing it offers. It also offers educational programs for business owners and regular check-ups to assess progress and set goals for success.

According to the SBA, 66% of businesses will survive their first two years, and only 50% of companies will survive their first five years.

A start-up business needs a lot of support in those early stages, and it is not just financial support. The EEC is one of several “incubators” for startup businesses in Delaware. However, the EEC is a bit different than most in the country. It’s not unusual for a Chamber to offer support to business incubator programs, but it is less common for a Chamber to embed its own home-grown program inside the existing chamber. The proximity to a knowledgeable Chamber staff, and over 900 member businesses, and over 150 Chamber events per year provides EEC’s startups with ample access to invaluable resources and real examples of successful business owners.

The EEC’s incubator program provides a combination of affordable space and support resources, along with one-on-one business and entrepreneurial mentoring, education, networking, and other amenities that are vital to the success of new companies.

EEC’s business growth workshops and seminars are designed to help build the critical business skills necessary for any business to grow and flourish. These interactive workshops incorporate a decision-making tool kit that helps start-up and growing companies to gain focus, set agendas, make decisions, and take appropriate action. Each workshop is complemented by a series of talks and seminars from industry and subject matter experts.

EEC has a network of strategic partners, business relationships, and contacts who serve as valuable resources to incubator members. EEC provides daily access to members of the NCCCC who mentor, teach seminars, and provide access to the banking and other vital industries.

The EEC accepts everything from main street mom and pop to new tech companies. Companies are expected to graduate from the program in two to three years and move on to a more traditional lease office space. For those that don’t need office space, like a retailer, online seller, or distributor, but want to take advantage of all of the other features of the EEC’s Incubation Program, including connection to resources, advice and mentoring, access to business education and networking events, and especially the business skills development, the EEC has a virtual and coworking program. Companies and contractors, can pay monthly and sometimes daily fees, share meeting rooms and certain services, such as wi-fi and a kitchen.

Since the EEC’s opening in 2008, it has generated $69 million in revenue, created more than 231 jobs while they were in the program. For more information on the Emerging Enterprise Center, check it out on www.EECincubator.com, or contact us at [email protected] or 302-737-4343.

Jump-Start Your Start-up. Strapped for cash? Consider these approaches.

written by Rich Sloan of StartupNation.com and highlighted in Costco Connection Magazine June 2018

For all the talk of tech-savvy, independent-minded millennials embracing entrepreneurship, statistics show that many of them aren’t. The US Small Business Administration (sba.gov) reported that in 2014 fewer than 2 percent of millennials were self-employed, compared with 7.6 percent of Generation X and 8.3 percent for the baby boomer generation.

High student loan debt and other economic issues may be contributing factors, making it challenging for many 20 and 30-somethings to start companies.

If you are among the cash-strapped millennials who could use use some street smarts and jolt of inspiration, here are a few options to get you going.

Bootstrap your idea

If your’re low on cash, consider pursuing a business idea that doesn’t require a large amount of upfront capital.

Plenty of successful startups get off the ground without big infusions of cash. For example, Hannah Lavon, the 33-year-old co-founder of Hooray Hoopla, which sells and manufacturers quirky mismatched socks, called Pals Socks (palssocks.com), started up at the end of 2015 with just $600 for prototypes. Now, Hooray Hoopla‘s Pals Socks product line is sold in over 300 stores nationally. That’s a full-fledged business started with less than $1,000.

Start a side hustle

Working on your startup while still employed is a great way to advance your business idea, giving you firm footing while you confirm some key assumptions and generally de-risk the opportunity.

Let’s say you’re planning to create an ACT counseling business. You could start as a part-time tutor for kids in their early teens. This ideally would not only generate incremental income, but would help you build your brand in our community, give you experience and insights, and, most importantly, develop a prospective client list, all of which you could parlay into momentum for your startup.

Consider crowdfunding

If you have an idea for a product and a knack for getting people excited about it, crowdfunding through a site like Indiegogo or Kickstarter could be another viable way to solve your capital needs. Crowdfunding can come in the form of actual investment and ownership in your company or – amazingly – in the form of prepayment by customers who want first dibs on your cool product. Yes, people will park their money with you even though you’re not even in production yet.

Article notes:

Crowdfunding:

To be a successful crowdfunding campaigner, you’ll have to demonstrate your marketing savvy and know-how.

Online marketing plays to millennials’ strengths as, relatively speaking, they tend to be well connected on social media, which is ground zero for crowdfunding campaigns.

The challenge in the crowd-funding landscape is to break through the noise by telling a compelling story and demonstrating the irresistible nature of your product-to-be.

You need great images and video, as well as editorial content that showcases the product and your know-how, so people will naturally want to pass them along to their own networks.

Wilminvest Swims to the Top and Wins Over Sharks

Sometimes the idea is the easy part for entrepreneurs. And for the competitors of the Emerging Enterprise Center’s (EEC) Swim with the Sharks Pitch Competition, the idea is just the beginning of a very long road. We’ve all heard the phrase, “it takes a village to raise a child.” This is similarly true for the entrepreneurs that competed last Friday, November 1st for the EEC’s Swim with the Sharks Pitch competition.  All of the finalists represent the successful summation of the village of a positive economic ecosystem represented by local universities, other mentor entrepreneurs, a cooperative local government, investment companies and of course the New Castle County Chamber of Commerce (NCCCC).   And of all of the entrepreneurs it is especially true for this year’s winner, Wilminvest, LLC.

Over more than 10 years, the EEC has worked with 44 companies, generating $68.8 Million in revenues and employing 231 people. These results don’t happen alone. Both the NCCCC and the EEC have actively reached out to the entrepreneurial community to partner on efforts to create awareness among small businesses and budding entrepreneurs to let them know that they are not alone; there are resources available to help them. Competitions like the EEC’s Swim with the Sharks Pitch Competition not only provide seed money for young entrepreneurs, the help to raise visibility in the marketplace, build investor and advisor networks, and uncovers new ways to cut business costs. Our four competitors have seen just that happen due to their exposure at the competition. In fact, two of our finalists have already been approached by potential investors and partners just days following the competition.

For the third year, the EEC, Delaware’s first small business incubator located at the NCCCC, partnered with the New Castle County Government, NCC Innovates Program, as well as multiple sponsors, to offer the prize package which included:

Each applicant was judged based on a combined score of both their written application and oral pitch. Judging criteria included business feasibility, understanding of market need and opportunity, clear articulation of value proposition, go-to-market strategy and soft skills. Four finalists were then selected to pitch before a live audience and a new panel of judges at the Annual EEC Luncheon, which was held at the Harry’s Savoy Grill and Ballroom in Wilmington. The four finalists included 2M LLC, AnCatt Company, Lignolix, Inc, and Wilminvest, LLC.

The Grand Prize winner was selected based on a combined judge/audience vote (75%/25%). The judges included Keith Ellison (Urban League of Philadelphia Entrepreneurial Center), Holly Flanagan (Gabriel Investments), Mark Olazagasti (InfoSolutions, LLC), and former Swim with the Sharks winner Dr. Sumedh Surwade (SAS Nanotechnologies).

Bryce Fender and Joel Amin, Jr from Wilminvest, LLC win the 7th Annual Swim with the Sharks Pitch Competition. Pictured left to right: Matt Meyer (New Castle County Executive), Bryce Fender, Joel Amin, Jr, and Bob Chadwick (President of the New Castle County Chamber of Commerce & Emerging Enterprise Center).

Wilminvest, LLC beat out 25 other applicants and despite a very tough competition, narrowly winning first place for the EEC’s Swim with the Shark Pitch Competition – now in its 7th year with a Grand Prize totaling over $14,000 in cash and services.

Wilminvest, LLC pulls together family and resources to buy and restore houses in the city of Wilmington. The company then provides these homes in rent free short-term leases with the assistance of Delaware State Housing Authority to consumers experiencing substance abuse recovery, mental illness, and chronic veteran homelessness. By pulling together community resources, Wilminvest is investing directly back into our community to help better the economy by getting ‘hard luck’ folks off the streets and into a bed. Two young men, saw a problem, had an idea, and pulled the community together to help solve that problem. With this pitch competition grand prize, Wilminvest plans to reinvest it back into the community by purchasing two additional houses putting them ahead of their projections for the year and helping two more families off the streets and into a home. What a great example of an entrepreneurial ecosystem and “it take a village.”

Creating Customer Value: There is no loss to the customer by eliminating activities that do not add value

Excerpt from The Daily Drucker by Peter Drucker

Activity-based costing provides the foundation for integrating into one analysis the several procedures required to create customer value. With activity costs as a starting point, the enterprise can seperate activities that add value to customers from those that do not, and eliminate the latter. The chain of value-creating activities uncovered during value analysis is the starting point for analyzing the underlying process of value creation. Process analysis seeks to: improve the features of the product or service, restructure the process while reducing costs, and maintain or improve quality.

Process analysis in an automobile company involves designing and redesigning components and subfunctions in order to carry out each function at predetermined cost targets. For instance, the basic function of an automobile is to provide transportation, but secondary functions include comfort, fuel efficiency, and safety. Each of the functions and subfunctions require components or services that create value for the customer. Each also contributes to the quality of the automobile as well as to the cost. A process team is formed from personnel who perform the value-chain activities. This team often include suppliers and customers. The task of the team is to identify the functions the product or service is to perform and to analyze the components or services that go into each function with the objective of achieving value and quality objectives while meeting cost targets.

Action point: Eliminate activities that do not create value. Analyze the underlying processes of value-creating activities and redesign the processes if necessary to enhance customer value.

Delaware’s Entrepreneurial Ecosystem: It Takes a Village

written by Dora Cheatham, Director, Economic Development Council, New Castle County Chamber of Commerce & Program Manager, Emerging Enterprise Center

 

Last week’s Delaware Entrepreneurial Summit – co-hosted by the New Castle County Chamber of Commerce Emerging Enterprise Center and the Delaware Small Business Development Center and held at the DuPont Country Club – with the aim of gathering together entrepreneurs, mentors and small business resources – was proof positive yet again that Delaware’s entrepreneurial ecosystem is unlike any other.  Keynote speakers gave a big picture view of entrepreneurship and innovation, while entrepreneurs and innovators who had been there, done that and had the scars to prove it shared their knowledge, expertise and experiences both in the traditional and scientific startup arenas.  Small business resources were on hand for assistance and there was networking – lots of networking.

Guest Speaker Michelle Christian – SBA Regional Director – articulated what we in Delaware know all too well but so often fail to shout from the rooftops:  that as a state, our entrepreneurial resources work in tandem – rather than compete – to help budding entrepreneurs and startups.  This doesn’t mean that every entrepreneur or startup is a star in the making.   What it does mean, is that good ideas, the ones that pass the “sniff test”, have an entire support system behind them ready, willing and able to help them succeed.

Take D150 Fueling for example.  The brainchild of three friends from Ohio, Pennsylvania and New Jersey who met on the University of Delaware rowing team, the idea for a fueling innovation system that sends fueling professionals to refuel business vehicles at a customer’s lot was incubated at the University of Delaware’s Horn Program.  An invitation to apply for an NCC Innovates Sponsorship Award from New Castle County’s Department of Economic Development won them a year’s membership in the Emerging Enterprise Center Resident Program, which was announced at last year’s Entrepreneurial Summit.  On winning the award D150 stated that one of the reasons they wanted to keep their ties to Delaware is “the great community and how much people are willing to help us out.”  Since winning the award, D150 have generated over $3.5 million in revenue, created 5 full time and 2 part time jobs, invested in additional vehicles are on track for continued for continued growth throughout 2019.

On a wholly different entrepreneurial SAS Nanotechnologies illustrates an even broader ecosystem that Delaware enjoys.  Founded by Dr. Sumedh Surwade, it all started with his PhD and Post-doc research in Polymer Science and the fundamental and application aspects of nanomaterials.

After completing his research, Dr. Surwade landed at Delaware Technology Park (DTP) where he continued to refine his technology and develop environmentally friendly, self-healing anti-corrosive coatings.  He also began to formulate his business idea.  While at DTP, he learned about the Delaware Sustainable Chemistry Alliance (DESCA) and the DESCA TechConnect Workshop.  Dr. Surwade says:

“DESCA events were my main source of networking and these helped me tremendously in connecting with experienced professionals. Going through the TechConnect Workshop and getting direct and honest feedback on my technology from experienced industry professionals was very useful. Their feedback helped me to broaden my thinking, evaluate different applications of my technology and focus on commercialization.”  

DESCA also helped Dr. Surwade form his Advisory Board, connected him with strategic partners, and brought him into contact with Lou DiNetta of the Delaware SBDC who worked closely with Dr. Surwade to help him win an SBIR Phase I Grant in the amount of $225,000 and apply for a Phase II award in February of 2019.

Realizing the important of connecting and networking, Dr. Surwade also joined the New Castle County Chamber of Commerce where he learned about, and was encouraged, to pitch for the Emerging Enterprise Center’s annual Swim with the Sharks Pitch Competition, sponsored by New Castle County’s NCC Innovates Initiative.  This led to another win:  $10,000 in cash, a 6 month membership in the Emerging Enterprise Center incubator, 6 months of accounting services and IT consulting services.   At the Emerging Enterprise Center, Dr. Surwade has a place to hold conferences, meet with customers and seek additional advice and resource assistance – most recently, connecting him with the Delaware Manufacturing Extension Partnership (DEMEP) to help him source a toll manufacturer and connect him with additional strategic partners. 

Just a few months after his Swim with the Sharks win, Dr. Surwade was invited to pitch again at DESCA’s Venture Forum where he was approached by a VC firm seeking to invest in SAS Nanotechnologies.

Since emerging from the research world, SAS Nanotechnologies have navigated what is commonly known as the “valley of death” in science innovation with the help of organizations that are dedicated to helping them commercialize their technology successfully. 

These are just two of many stories that illustrate how “it takes a village” working in unison to drive economic development, and a myriad quotes that can similarly illustrate the concept – but let’s go with one from Henry Ford:  “Coming together is a beginning, staying together is progress, and working together is success.”

An Incubator that Works For You and With You: The Emerging Enterprise Center

What is the Emerging Enterprise Center? It is a small business incubator that is co-located in the New Castle County Chamber of Commerce (NCC Chamber of Commerce).

The Emerging Enterprise Center (EEC) began as an initiative that came out of the NCC Chamber of Commerce Economic Development Council (EDC). In 2008, the EDC saw a need for a place to help startup businesses from failing in the first 5 years and a vision that would nurture a strong and vibrant entrepreneurial ecosystem as well as build jobs and revenue for New Castle County and Delaware.

At the time, the EEC was the first and only incubator in the state and while it is a separate entity from the New Castle County Chamber of Commerce, the two entities work hand and hand with each other to partner with resources, events, and making connections for its members. The EEC continues to expand its programs by leveraging the NCC Chamber of Commerce resources, facilities, and initiatives.

The EEC is not just about cost-effective space for young businesses; it is more about one-on-one mentoring and the connections that we can facilitate for growing businesses. The EEC attracts everything from the traditional main street businesses to fintech startups, with programs that range from pure co-working space with business amenities to more comprehensive programs, with one-on-one mentoring. Each business moves at its own pace with guidance that helps them focus on the needs and skills that will help them take their business to the next level.

According to the U.S. Small Business Administration, about two-thirds of businesses survive at least 2 years and about half of that survive at least 5 years**.  In addition, most entrepreneurs will attest that starting a business can be very lonely.  The EEC works to help decrease those numbers by offering specialized services and mentoring. Does it work? Historically, International Business Innovation Association member incubators have reported that 87%* of all graduate firms are still in business.

The EEC is unlike most incubators in the country right now. It is quite normal for a chamber to offer support to business incubators, but it is very unusual for a chamber to embed its own home-grown program inside the existing chamber of commerce.  Research shows that there are fewer than 10 programs like this among the International Business Innovation Association*. The EEC has found that by being co-located with the NCC Chamber of Commerce, its clients work in close proximity to practical business people doing business everyday and have the capability to network with them to help understand that building relationships is so important. This affiliation is one of the many reasons that makes the EEC unique from other incubators in the area.

The EEC has one full-time certified mentor that works directly with each business to help develop business skills and hold each business accountable to the tasks they need to do to keep their business growing.

Young businesses can enter the coworking plus, business accelerator or resident program. Businesses that are older but still need some help can take advantage of the coworking or coworking plus programs.

Since its inception, the EEC has worked with 42 companies, while they were in the incubator, these 42 companies have generated $62 million in revenue and created over 200 jobs in the county.

For more information about the EEC programs, please call the NCC Chamber of Commerce at 302-737-4343.

Sources:

*https://impactindex.inbia.org/ecdata/

** https://www.sba.gov/sites/default/files/Business-Survival.pdf